Partner Support

When something goes wrong, you want a person, not a queue.

Our support team knows your account, picks up the phone and works each fault through to a fix — keeping you updated, so you can keep your customer informed.

Check the service status, call us, or raise a ticket: whatever the problem needs.

Something not working? Check the network status for known issues first.

noc.trusip.com

Call Us

0333 360 6060

For anything that is urgent — a service down, calls failing, or a customer who can’t work.

Monday to Friday, 9:00–17:30

Call Support

Raise a Ticket

support.trusip.com

For service alterations or changes, and anything you want a written record of.

Raise one any time

Open the Support Desk

Please Have These Ready

It saves a round of questions and gets the fault in front of the right engineer sooner.

  • Your company name
  • The end-user information
  • The service(s) affected
  • When it started
  • At least 3 example calls: date/time, from and to
  • Any error message

Not a TruSIP partner? Your phone service is supported by the company that supplies it — please contact them first.