The whole phone system in a web browser, with nothing to install and always the current version. Calls, chat, presence, the company directory, voicemail and call history in one window, built on current industry standards and continuously updated with new features. It is one of Dstny’s two Digital Enablers, included with every deployment and carrying your customer’s brand.
Cloud Communications,
Managed for You
Carrier-grade cloud voice with mobile built in, Teams calling, analytics and AI voice agents from a European leader — delivered to UK resellers by TruSIP as a managed service, under your brand.
Moving customers off ISDN before the January 2027 switch-off?
Dstny Voice replaces the phone system outright, and Call2Teams gives Microsoft Teams a phone number.
What Is Dstny?
A European leader in secure cloud communications, with more than five million users in over eighty markets. SME friendly and enterprise ready: the same platform takes a five-person local firm or a multi-site business, and TruSIP delivers it as a complete managed service, continuously updated, under your brand. Four product lines fit together.
Cloud phone system
Dstny Voice
One extension on browser, desktop, mobile and desk phone, with mobile convergence built in. Carrier-grade, and fully managed.
Microsoft Teams
Call2Teams
A real phone system inside the Teams client, by Direct Routing, Operator Connect or Mobile, on any PBX or SIP trunk.
Analytics and CRM
Dstny Intelligence
Reports and live wallboards, the customer record on every call, and compliance recording, switched on per seat.
AI
Digital Agents
AI voice agents that answer, route and qualify calls around the clock, in the customer’s own name and brand.
Dstny Voice:
Inside the Platform
Voice is the operating system every business runs on. Dstny Voice is one phone system behind four ways to make a call, and everything below is configured and reported in one place and included in the service rather than licensed piece by piece.
- Mobile App
- ConnectMe in Browser
- Desktop Softphone
- Desk Phone
The fundamentals, done properly: call, answer, hold, mute and transfer; a dialler with DTMF; caller ID; voicemail; call history and the directory; audio settings; presence status; digital channels alongside voice; and ACD log in and log out for anyone who answers a queue. Numbers are not tied to a building, so a customer can move office without renumbering.
Turns a Windows or Mac computer into the user’s phone: calls over the internet with excellent sound quality, securely and reliably, with the same extension, presence and history as every other device.
The complete business phone system in the pocket: contacts with favourites and quick search, call, text and chat, response-group log in and log out, availability status with expiry times and shortcuts for the settings people use most, and voicemail. Carrier-independent, so it works on whatever network the customer already has. For true mobility without the app at all, see fixed and mobile convergence.
True line state and presence on every device, so a colleague sees who is free before they ring and a caller is told the person is busy rather than left ringing out. Users set lunch, meeting and out-of-office states with an expiry, and settings for the fixed and mobile numbers can differ: the desk line to voicemail at lunch while the mobile still rings.
Automated response groups for sales, support and reception. Members log themselves in and out of their groups from any device; administrators manage every group, and can log users in or out on their behalf, without raising a ticket.
Incoming and outgoing calls recorded on every connected device, searchable in the web interface by number, time and other parameters, with files encrypted for secure storage. Customers in regulated sectors can step up to Call Recording Intelligence for compliance-grade retention.
The second Digital Enabler: a branded, self-service portal where you, and your customer’s own administrators, manage users, numbers, licences, call flows and add-ons around the clock, with an API behind it for anything you want to automate. Routine changes stop being support tickets.
Presence between the Dstny apps and Microsoft Teams is kept in step, and users can manage common phone settings from inside Teams; for calling inside the Teams client, add Call2Teams. CRM and ERP connectors come through Dstny Intelligence, and an open API connects portals, business intelligence and provisioning systems.
Mobile First: Fixed and Mobile Convergence
In a phone system without FMC, a mobile and a desk number are two separate extensions: a call on one never shows busy on the other, and the mobile is outside the system altogether. Dstny connects both to the phone system, so both ring whichever number was dialled, line state and presence are right on every device, and the employee is in the office system from the handset’s own dialler, without opening an app.
“I’m going out for lunch, but I’m taking the PBX with me.”
For you, it is the proposition that meets the mobile line in the next tender, and the one that keeps a customer whose team is never at a desk. Teams-first customers get the same thing through Call2Teams Mobile.
- Desk and mobile ring as one number
- Accurate presence and line state on both
- Native dialler calls, with full PBX rules
- Separate settings for desk and mobile
- Groups and availability set from the phone
Dstny Intelligence: Turn Voice into Data
Data-driven decisions about staffing, opening hours and channels, rather than guesswork. Intelligence is a set of add-ons to Dstny Voice, switched on per customer or per seat from the Service Management Portal and sold under your brand, that gathers the platform’s communication data and turns it into reports people actually read.
Analytics
Call Intelligence
Wait times, queue lengths, missed calls and agent availability in predefined and custom reports, with scheduled delivery to the inbox and a live wallboard for the supervisor’s screen. Exports to Excel, connectors for Power BI and Qlik, an API for portals and data warehouses, and a white-label interface the customer sees as their own.
CRM
CRM Intelligence
The customer’s record on screen the moment a call comes in or goes out, and a structured record of the call — who, how long, what was agreed, what happens next — written back to the CRM without anyone typing it. Pre-built connectors for the most-used CRM and ERP systems, custom connectors and buttons for niche ones, so support, sales and service answer already knowing who is calling.
Compliance
Call Recording Intelligence
Compliance-grade recording for regulated customers: encrypted at rest, EU data residency enforced, retention for the full period MiFID II requires, and card-payment protection through DTMF pause and resume for PCI DSS. Priced on seats and retention period, with nothing else to configure.
Dstny Digital Agents: AI That Answers the Phone
AI voice agents that connect to the phone system as SIP endpoints and answer, route and qualify calls around the clock, logging every interaction. They are trained from the help content the customer already has, carry the customer’s own name and voice, and hand the call to a person the moment one is needed, so the common questions are answered instantly and the team is left with the calls that need them.
Because they sit on call control rather than inside one app, Foundational agents run over Dstny Voice or any other phone system, including Yeastar and TruSIP trunk customers; Enhanced agents add caller identity, context, multichannel reach and intelligent routing on top. Everything is processed and stored in Europe.
- Answers the questions customers ask most, instantly, at any hour
- Routes and qualifies calls, and hands off to a live agent cleanly
- Trained from existing help pages, in the customer’s brand
- Works on Dstny Voice or any call control, as a SIP endpoint
Living in Microsoft Teams? That Is Call2Teams.
Call2Teams, also from Dstny, puts a real phone system inside the Teams client: on a Dstny Voice extension, on a Yeastar system or on TruSIP SIP trunks, with no change to numbers or phone service, priced per user per month. It has its own page.
- Direct RoutingAny PBX or SIP trunk, joined to Teams
- Operator ConnectMicrosoft-certified, numbers assigned in the Teams Admin Center
- MobileThe Teams extension on the handset: one business number
Hardware
Dstny Voice drives IP desk phones, headsets, conference systems and video devices from the leading manufacturers through the Dstny Alliance Programme, so a customer can keep the certified handsets already on the wall or choose new ones, without compromising on quality or features.
Where a site needs an engineer, our installation and configuration team provisions the handsets and the rest of the deployment with you.
What You Get From TruSIP
Dstny builds the platform. TruSIP adds the things that make it sellable.
Channel-Only
We never sell to your customer. The relationship, the contract and the margin stay with you.
Managed, Continuously Updated
We run the platform and keep it current. You quote, provision and sell; nothing to host, patch or upgrade.
Trunks From the Same Place
Dstny Voice runs on our AI Powered SIP Trunks, with business connectivity underneath, from one supplier.
Positioning & Pre-Sales
Help working out where Dstny fits against Yeastar and Dialpad for each customer, and with the opportunities you are working now.
Training & Installation
Sales and technical training, and installation and configuration on site when you want it.
Billing Handled
White label billing so the invoice carries your brand, and a UK support team in Manchester behind it.
Dstny: Common Questions
What partners ask us most often about Dstny.
Dstny Voice is a cloud business phone system — UCaaS — from Dstny, a European provider of secure cloud communications with more than five million users in over eighty markets. Every user gets one extension across the ConnectMe browser app, the desktop softphone, the mobile app and a desk phone, with the same presence, directory and call history on all of them. TruSIP supplies it to UK resellers as a fully managed service.
How is Dstny different from Yeastar?
Both are hosted phone systems you can brand as your own. Dstny is mobile-first: fixed and mobile convergence is built into the platform, so the mobile number is a native extension rather than an app, and it is delivered by TruSIP as a managed service rather than an instance you run yourself. Yeastar gives you your own PBX instance to administer, with an appliance option for customers who want the hardware on site. Our platform comparison walks through which fits which customer.
Can I sell Dstny under my own brand?
Yes. TruSIP is channel-only and never sells to your customer. The apps, the Service Management Portal and the Intelligence dashboards carry your customer’s branding, and white label billing puts your name on the invoice.
Does Dstny work with Microsoft Teams?
Yes. Presence between the Dstny apps and Teams is synchronised within Dstny Voice. For full calling inside the Teams client, add Call2Teams: Direct Routing joins the Dstny Voice extension to Teams, Operator Connect serves Teams-only customers, and Mobile puts the Teams extension on the handset.
Can customers keep their desk phones?
Usually. Dstny Voice drives IP desk phones from the leading manufacturers through the Dstny Alliance Programme, so a customer with certified SIP handsets on the wall can keep them, and new handsets, headsets and conference devices are available when they want them. Our installation team can provision them.
Where is customer data hosted?
Dstny is headquartered in Brussels and its platform is EU-hosted and GDPR by design. Ask us if a customer has a specific data residency requirement and we will confirm the detail for their deployment.
How do analytics and CRM integration work?
Through Dstny Intelligence, a set of add-ons to Dstny Voice switched on per customer or per seat from the Service Management Portal. Call Intelligence gives reports and live wallboards, CRM Intelligence pops the customer record on every call and writes the call back to the CRM, and Call Recording Intelligence adds compliance-grade recording.
Can I add AI conversation intelligence?
Yes, with Meetric. It is a separate TruSIP product that integrates with Dstny, capturing calls and meetings into one searchable, AI-ready record with notes, next steps and CRM write-back, and it is fully white-labelled. Nothing on the Dstny side has to change.
Get in touch or call 0333 360 6060 and we will walk you through a live tenant. If you are not yet a TruSIP partner, start with becoming a partner — we will show you Dstny alongside the rest of the portfolio.
Start Selling Dstny
Talk to our team about Dstny Voice, or ask us to walk you through a live tenant.